Please read out this policy carefully.

At shynzo.com, we strive to ensure that you are completely satisfied with your purchase. If there is an issue with your purchase like quality of the product, defective product or anything, we offer a straightforward replacement and return after investigating and quality check of the product.

Below are important pointer for our return/replacement policy. Please read carefully before placing your order. Customers can reach out to us at 9311 131 480 (WhatsApp Only).

1. Eligibility for Replacements

  • Time Frame: To be eligible for a replacement, you must report any issues with your product within 24 hours of delivery.
  • Proof Requirement: An unboxing video is required as proof to process any replacement request. This video must clearly show the condition of the product as it is being unboxed.

2. Replacement Process

  • Reporting: Once you notice an issue with the product, please contact our customer service team immediately and provide the necessary details along with the unboxing video.
  • Quality Check: Upon receiving the returned product, we will conduct a quality check to verify the issue reported.
  • Replacement:
    • If the product passes the quality check and the issue is confirmed, we will proceed with the rreplacement as per your preference.
    • Replacements will be dispatched promptly once the issue is confirmed.

3. Exceptions

  • Products damaged due to misuse or improper handling by the customer are not eligible for any replacement.
  • Any request made after the 24 working hour window will not be considered for a replacement.

 

Please read out these conditions carefully.

Post-Usage Liability After the product has been used, we are not liable or responsible for any damage or issues that may arise with the product.

Prepaid Orders After Shipment If a customer places a prepaid order and the product has already been shipped, the amount will not be refunded. Additionally, Rs. 149 shipping charges will apply for re-shipping the product.

Shipping Fees Non-Refundable Shipping fees are non-refundable and cannot be carried forward in any case, whether for a product return or replacement query.

Phone Cases/Screen Protectors & Mobile Accessories For products such as phone cases, screen protectors, and other mobile accessories, the reverse charges for returns/replacements will be Rs. 149, and the forward shipping charges are Rs. 99. Sunglasses & Premium Accessories For products like sunglasses and premium accessories (other than phone cases and screen protectors), the reverse charges for returns/replacements will be Rs. 199, and the forward shipping charges are Rs. 149.

Thank you for shopping with Shynzo. Your satisfaction is our priority, and we are committed to resolving any issues with your order as swiftly as possible.